Dashboard UX Audit: Streamlining Complex Workflows
Client
Bosta
Year
2026
Bosta is one of Egypt's fastest-growing last-mile delivery platforms, used by thousands of online merchants daily to ship products, manage exchanges, and collect cash-on-delivery payments. Their dashboard is the operational nerve center for every business using their service.
Industry
The Original Create Order Experience
Users in Qatar struggle with complex government procedures and the lack of clear, up-to-date information about required steps and documents. This results in wasted time, repeated attempts, and confusion, due to the absence of a single digital platform that simplifies inquiries and enables smooth execution of government services.
Following the heuristic evaluation, I identified the following key usability issues:
Multi-step navigation fatigue.
Optional inputs overload.
Repetitive data entry.
Weak primary action visibility.
Layered decision structure.
Poor active state signaling.
No completion feedback.
The Solution
A single-page form that collapses three wizard steps into one coherent view faster, clearer, and less mentally demanding.
Desktop and Mobile View
Key Takeaway
The redesign doesn't just look better it respects the user's time by removing every unnecessary decision from a task they repeat dozens of times per day.
